POFFIX
Frequently asked questions
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Getting started
Do I need an account?
No, you can submit a task as a guest and follow it with your personal link. For chat and offers you need to sign in and link the task to your account.
Where is POFFIX available?
You can post tasks anywhere in Sweden. In areas without confirmed coverage the task is saved as an expression of interest – we do not promise someone is available there.
Creating a task
What should I write?
What needs doing, where, how much, and obstacles like stairs or parking. Photos help providers understand the task.
Why are some tasks reviewed?
Tasks that may be prohibited, risky or in the Other task category are checked manually. Ordinary tasks publish automatically.
Price and offers
When is the price binding?
When both parties approve exactly the same offer under Bids & offers. It is then fixed for that work.
Can I counteroffer?
Yes. Both customer and provider can reply with a counteroffer. Each offer has a version and a validity period.
Can several providers be selected?
No, one provider per task. When an agreement locks, other offers close automatically.
Chat and communication
What is the difference between chat and offers?
Chat is for practical details. Offers are handled separately and are the only way to agree a price.
Can other providers read my chat?
No. Each provider has their own private thread with the customer.
Providers and verification
Are providers verified?
Not yet. Providers have a profile photo, but identity verification and background checks are not running. We say so openly.
How do I become a provider?
Send an expression of interest via Become a Poffixer. Private individuals can prepare a profile but cannot take paid tasks until the compensation model is ready.
Payments
How do I pay?
By card via Stripe once the price is locked. Payment runs in test mode today and no real money is charged.
When does work start?
Only once the payment provider has confirmed payment.
Cancellation and withdrawal
Does cancelling cost anything?
No cancellation fees are charged today. See the cancellation and refund policy.
Do I have a right of withdrawal?
As a consumer you may have 14 days to withdraw when the contract is with a trader. Read more on the Right of withdrawal page.
Problems and complaints
The work was not good – what do I do?
Do not approve the work. Report the problem in My tasks. The task becomes a dispute that POFFIX reviews.
Something broke
Report it via Report an issue and document with photos. There is no insurance via POFFIX today.
Business customers
Can companies order?
Yes, choose business in the contact step and enter company name and registration number. Consolidated invoicing is not available yet.
Privacy and security
Who sees my address?
The open task list shows municipality and postcode, not the full address or contact details.
Do you use tracking cookies?
No. We only use necessary storage. See the cookies page.